on 07-01-2019 11:21
Hi guys, sorry to hear you had issues connecting to Live Chat towards the end of last week. Just to update, we had a technical issue going on there which made it "stuck" when it was trying to find an available agent - this is due to be fixed this week.
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on 07-01-2019 14:45
Thanks for the information Marjo.
I have tried to log on with a Windows10 virtual machine (same browser: Firefox), and the chat is starting instantly.
Therefore, there is something preventing me to get the chat with my Ubuntu 18.0.4.
I someone has any idea of what is going on, thanks for your help!