Live chat

[Catmc]

Is live chat not working ?

[MI5]

@Catmc it's only working on IE and Edge browsers at the moment we think.

[mart2587]

not working for me either

[Del]

Ive been trying to get hold of them via live chat for 4 days and just says looking to see if someone is available .  Whilst on the phone and still trying my daughter tried for me and got straight connected.  Ive cleared cache, cookies and temp files and tried on laptop, mobile and computer and get the same response, only difference between me and my daughter is shes on Sky wifi and im on Bt dunno if thats got anything to do with it.  Ive tried also IE and Chrome and Firefox browsers

[Anonymous]

@Del Your better off speaking to someone rather than using live chat 

[Marjo]

Hi all, just wanted to ask if you were able to connect to Live Chat since you last posted yesterday @Catmc, @Del, @mart2587?

If you're still not able to connect and haven't been in contact with CS yet, would your question be something that the community could help you with in the meantime?

[MI5]

Might be a good idea if O2 just fixed the issues with live chat?

[Anonymous]

Fix it or scrap it entirely

[Marjo · Accepted solution]

Hi guys, an update on the Live Chat: I can confirm that there was a technical issue with it that started towards the end of last week which might explain why you were not able to connect. It was getting stuck at the stage where it's looking for an advisor - it's due to be fixed this week.

[Cleoriff]

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@Marjo wrote:

Hi guys, an update on the Live Chat: I can confirm that there was a technical issue with it that started towards the end of last week which might explain why you were not able to connect. It was getting stuck at the stage where it's looking for an advisor - it's due to be fixed this week.

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Thanks for that @Marjo. At least we know and can inform others with problems