Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Garythechef
Level 1: Joiner
Garythechef
Posts: 1
Registered: ‎02-01-2019

Live chat

on ‎04-01-2019 09:23

Has anyone actually had a live chat , trying for two days now
Report Content
Message 1 of 12 (520 Views)
Reply
0 Kudos
gmarkj
Level 42: Skillful
gmarkj
Posts: 3,965
Registered: ‎26-03-2014

Re: Live chat

on ‎04-01-2019 09:33

There have been a number of problems reported with it.
Some of the issue is browser choice and/or cookies/cache.
Try clearing yours and using a different browser/device if possible.
Or is it a question we (the community) can help with?
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Report Content
Message 2 of 12 (507 Views)
Reply
0 Kudos
robby
Level 1: Joiner
robby
Posts: 1
Registered: ‎20-04-2013

Re: Live chat

on ‎04-01-2019 09:50

has o2 live chat closed???  nobody around.

Report Content
Message 3 of 12 (460 Views)
Reply
0 Kudos
thibauld
Level 1: Joiner
thibauld
Posts: 3
Registered: ‎03-01-2019

Re: Live chat

on ‎04-01-2019 10:56

Same thing here.
Have tried to get the chat with different browser, and removing all add-ons and checking the firewall.
No chat accessible on the O2 webpage, even with an 1h wait.
Does it happen often?

Report Content
Message 4 of 12 (312 Views)
Reply
0 Kudos
James5
Level 1: Joiner
James5
Posts: 1
Registered: ‎04-01-2019

Re: Live chat

on ‎04-01-2019 11:17

I am having the same issue, is it down or has it been removed?

Report Content
Message 5 of 12 (266 Views)
Reply
0 Kudos
jilln
Level 1: Joiner
jilln
Posts: 1
Registered: ‎11-06-2013

Re: Live chat

on ‎04-01-2019 11:24

So have i - no joy

 

Report Content
Message 6 of 12 (258 Views)
Reply
0 Kudos
Poppysmum
Posts: 1,008
Topics: 72
Kudos: 163
Solutions: 7
Registered: ‎07-10-2012

Re: Live chat

on ‎04-01-2019 12:10

Welcome to O2, someone will be with you soon.
info
• 12:09 PM
 
 
You are through to Akash
info
• 12:09 PM
 
 
Akash is typing a message...
 
Just tried and its working for me Smiley Happy
Report Content
Message 7 of 12 (180 Views)
Reply
0 Kudos
jonsie
Posts: 70,577
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Live chat

on ‎04-01-2019 12:32

It's working for me to but Only on Firefox. 

I am not lazy, I am on energy saving mode.

animated-thailand-flag-image-0007

Report Content
Message 8 of 12 (161 Views)
Reply
0 Kudos
Highlighted
thibauld
Level 1: Joiner
thibauld
Posts: 3
Registered: ‎03-01-2019

Re: Live chat

on ‎04-01-2019 14:34

Thanks for the feedback jonsie.

 

I am using firefox on an Ubuntu OS, and it doesn't work.
My AdBlock add-on has been deactivated, so I can't understand where is the problem.

Report Content
Message 9 of 12 (154 Views)
Reply
0 Kudos
MI5
Posts: 88,649
Topics: 536
Solutions: 11,506
Registered: ‎04-04-2012

Re: Live chat

on ‎04-01-2019 14:35

The problem appears to be with the site cert for live chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Report Content
Message 10 of 12 (152 Views)
Reply
0 Kudos