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Garythechef
Level 1: Joiner
Garythechef
Posts: 1
Registered: ‎02-01-2019

Live chat

on ‎04-01-2019 09:23

Has anyone actually had a live chat , trying for two days now
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gmarkj
Level 43: Bright Spark
gmarkj
Posts: 4,178
Registered: ‎26-03-2014

Re: Live chat

on ‎04-01-2019 09:33

There have been a number of problems reported with it.
Some of the issue is browser choice and/or cookies/cache.
Try clearing yours and using a different browser/device if possible.
Or is it a question we (the community) can help with?
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
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robby
Level 1: Joiner
robby
Posts: 1
Registered: ‎20-04-2013

Re: Live chat

on ‎04-01-2019 09:50

has o2 live chat closed???  nobody around.

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thibauld
Level 1: Joiner
thibauld
Posts: 3
Registered: ‎03-01-2019

Re: Live chat

on ‎04-01-2019 10:56

Same thing here.
Have tried to get the chat with different browser, and removing all add-ons and checking the firewall.
No chat accessible on the O2 webpage, even with an 1h wait.
Does it happen often?

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James5
Level 1: Joiner
James5
Posts: 1
Registered: ‎04-01-2019

Re: Live chat

on ‎04-01-2019 11:17

I am having the same issue, is it down or has it been removed?

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jilln
Level 1: Joiner
jilln
Posts: 1
Registered: ‎11-06-2013

Re: Live chat

on ‎04-01-2019 11:24

So have i - no joy

 

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Poppysmum
Posts: 1,025
Topics: 73
Kudos: 163
Solutions: 7
Registered: ‎07-10-2012

Re: Live chat

on ‎04-01-2019 12:10

Welcome to O2, someone will be with you soon.
info
• 12:09 PM
 
 
You are through to Akash
info
• 12:09 PM
 
 
Akash is typing a message...
 
Just tried and its working for me Smiley Happy
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jonsie
Posts: 73,067
Topics: 557
Solutions: 3,458
Registered: ‎04-01-2009

Re: Live chat

on ‎04-01-2019 12:32

It's working for me to but Only on Firefox. 

The smallest good deed is better than the greatest intention

unnamed


animated-cat-image-0516
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thibauld
Level 1: Joiner
thibauld
Posts: 3
Registered: ‎03-01-2019

Re: Live chat

on ‎04-01-2019 14:34

Thanks for the feedback jonsie.

 

I am using firefox on an Ubuntu OS, and it doesn't work.
My AdBlock add-on has been deactivated, so I can't understand where is the problem.

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MI5
Posts: 90,421
Topics: 539
Solutions: 11,795
Registered: ‎04-04-2012

Re: Live chat

on ‎04-01-2019 14:35

The problem appears to be with the site cert for live chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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