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Level 1: Joiner
Garythechef
Posts: 1
Registered: ‎02-01-2019

Live chat

on ‎04-01-2019 09:23

Has anyone actually had a live chat , trying for two days now
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Level 49: Rootin' Tootin' 
gmarkj
Posts: 6,663
Registered: ‎26-03-2014

Re: Live chat

on ‎04-01-2019 09:33

There have been a number of problems reported with it.
Some of the issue is browser choice and/or cookies/cache.
Try clearing yours and using a different browser/device if possible.
Or is it a question we (the community) can help with?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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robby
Posts: 1
Registered: ‎20-04-2013

Re: Live chat

on ‎04-01-2019 09:50

has o2 live chat closed???  nobody around.

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thibauld
Posts: 3
Registered: ‎03-01-2019

Re: Live chat

on ‎04-01-2019 10:56

Same thing here.
Have tried to get the chat with different browser, and removing all add-ons and checking the firewall.
No chat accessible on the O2 webpage, even with an 1h wait.
Does it happen often?

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James5
Posts: 1
Registered: ‎04-01-2019

Re: Live chat

on ‎04-01-2019 11:17

I am having the same issue, is it down or has it been removed?

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jilln
Posts: 1
Registered: ‎11-06-2013

Re: Live chat

on ‎04-01-2019 11:24

So have i - no joy

 

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Poppysmum
Posts: 1,078
Topics: 85
Kudos: 168
Solutions: 7
Registered: ‎07-10-2012

Re: Live chat

on ‎04-01-2019 12:10

Welcome to O2, someone will be with you soon.
info
• 12:09 PM
 
 
You are through to Akash
info
• 12:09 PM
 
 
Akash is typing a message...
 
Just tried and its working for me Smiley Happy
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jonsie
Posts: 83,149
Topics: 577
Solutions: 4,088
Registered: ‎04-01-2009

Re: Live chat

on ‎04-01-2019 12:32

It's working for me to but Only on Firefox. 

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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thibauld
Posts: 3
Registered: ‎03-01-2019

Re: Live chat

on ‎04-01-2019 14:34

Thanks for the feedback jonsie.

 

I am using firefox on an Ubuntu OS, and it doesn't work.
My AdBlock add-on has been deactivated, so I can't understand where is the problem.

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MI5
Posts: 113,988
Topics: 568
Solutions: 15,349
Registered: ‎04-04-2012

Re: Live chat

on ‎04-01-2019 14:35

The problem appears to be with the site cert for live chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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