This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Live chat

Garythechef
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-01-2019 09:23

on ‎04-01-2019 09:23

Has anyone actually had a live chat , trying for two days now
Message 1 of 12
2,282 Views
0 Kudos
11 REPLIES 11

gmarkj
Level 67: Unsung hero
  • 12941 Posts
  • 95 Topics
  • 1174 Solutions
Registered:

on ‎04-01-2019 09:33

on ‎04-01-2019 09:33

There have been a number of problems reported with it.
Some of the issue is browser choice and/or cookies/cache.
Try clearing yours and using a different browser/device if possible.
Or is it a question we (the community) can help with?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 12
2,047 Views
0 Kudos

robby
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎04-01-2019 09:50

on ‎04-01-2019 09:50

has o2 live chat closed???  nobody around.

Message 3 of 12
2,000 Views
0 Kudos

thibauld
Level 1: Joiner
In response to robby
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎04-01-2019 10:56

on ‎04-01-2019 10:56

Same thing here.
Have tried to get the chat with different browser, and removing all add-ons and checking the firewall.
No chat accessible on the O2 webpage, even with an 1h wait.
Does it happen often?

Message 4 of 12
1,852 Views
0 Kudos

James5
Level 1: Joiner
In response to thibauld
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎04-01-2019 11:17

on ‎04-01-2019 11:17

I am having the same issue, is it down or has it been removed?

Message 5 of 12
1,806 Views
0 Kudos

jilln
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-01-2019 11:24

on ‎04-01-2019 11:24

So have i - no joy

 

Message 6 of 12
1,798 Views
0 Kudos

Poppysmum
Level 19: Quirky
In response to jilln
  • 1332 Posts
  • 106 Topics
  • 7 Solutions
Registered:

on ‎04-01-2019 12:10

on ‎04-01-2019 12:10

Welcome to O2, someone will be with you soon.
info
• 12:09 PM
 
 
You are through to Akash
info
• 12:09 PM
 
 
Akash is typing a message...
 
Just tried and its working for me slight_smile
Message 7 of 12
1,720 Views
0 Kudos

jonsie
Level 94: Supreme
In response to Poppysmum
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎04-01-2019 12:32

on ‎04-01-2019 12:32

It's working for me to but Only on Firefox. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 8 of 12
1,701 Views
0 Kudos

thibauld
Level 1: Joiner
In response to jonsie
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎04-01-2019 14:34

on ‎04-01-2019 14:34

Thanks for the feedback jonsie.

 

I am using firefox on an Ubuntu OS, and it doesn't work.
My AdBlock add-on has been deactivated, so I can't understand where is the problem.

Message 9 of 12
1,694 Views
0 Kudos

MI5
Level 94: Supreme
In response to thibauld
  • 152081 Posts
  • 651 Topics
  • 28925 Solutions
Registered:

on ‎04-01-2019 14:35

on ‎04-01-2019 14:35

The problem appears to be with the site cert for live chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 12
1,692 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top