Live chat.

[Anonymous]

I've been trying for 3 days to get through to live chat to place an order. This doesn't seem to be working?

[gmarkj]

Best advice (where possible) is to order in store.
On-line while convenient don't have a live stock system so you could order something that is not in stock.

[Anonymous]

Never use live chat for any account questions or orders

[MercedesS]

Hello @Anonymous

We are sorry to hear about your bad experience with Live Chat. We will look into the this right now to see if there is any problem and post any updates as we get them.

Please follow their advice and find another way for you to get in touch with Customer Service here.

Please let us know if there’s anything else we can do for you  

[Cleoriff]

Live chat has been down for the past day or so anyway. Best way is to go instore or call customer services

https://www.o2.co.uk/contactus

[MI5]

Try again now.
I've just opened chat and connected immediately.

[jonsie]

You could try a different browser or clear cache and cookies on your present one. 

However I would advise going instore or calling 202 😉 

[Anonymous]

Still trying it's just not giving me that option as its grey.

[MI5]

Still working for me so must be an issue at your end.
Try on your mobile?
But as we've said, calling or go instore is more reliable.