This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Live chat with O2 customer services

Anonymous
Not applicable

on ‎23-11-2017 14:10

on ‎23-11-2017 14:10

How come Live Chat is never available with Customer Services? I've tried to call Customer Sevices alot and every time the wait is "over 15 minutes". How does one speak to the team there?

Message 1 of 4
4,938 Views
0 Kudos
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 122893 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

‎23-11-2017 14:13 - edited ‎23-11-2017 14:15

‎23-11-2017 14:13 - edited ‎23-11-2017 14:15

@AnonymousThere have been a lot of complaints recently about the non availability of chat agents..... I would give the advisors a call https://www.o2.co.uk/contactus

Far better to speak to real person. Particularly if this is an account based query...

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
4,933 Views
0 Kudos

MI5
Level 94: Supreme
  • 144288 Posts
  • 634 Topics
  • 27641 Solutions
Registered:

on ‎23-11-2017 14:13

on ‎23-11-2017 14:13

Call early in the morning around 8-8.30 is the best time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 4
4,932 Views
0 Kudos

MercedesS
Former Staff
  • 1192 Posts
  • 17 Topics
  • 18 Solutions
Registered:

on ‎23-11-2017 14:24

on ‎23-11-2017 14:24

Hello @Anonymous

We are sorry to hear you are having problems with Live Chat. Please follow their advice and find another way for you to get in touch with Customer Service here or try a different time, browser... It works for us here disappointed_relieved

 

Let us know how it goes Thanks!

 

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Message 4 of 4
4,911 Views
0 Kudos
Top Kudoed Authors
View All
Top