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Level 1: Joiner
Posts: 1
Registered: ‎08-05-2018
Accepted Solution

Live chat not working.

Hi guys, is anyone else having trouble getting a response from live chat? Thanks.
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Posts: 94,957
Topics: 543
Solutions: 12,039
Registered: ‎04-04-2012

Re: Live chat not working.

The usual fix is to try a different browser or clear cache and cookies from the one you are using now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,563
Topics: 708
Registered: ‎14-01-2013

Re: Live chat not working.

No it's absolutely fine for me @Sharpy1

 

live chat 8th.JPG

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Level 1: Joiner
Posts: 2
Registered: ‎20-03-2014

Re: Live chat not working.

I have been trying to access live chat for over an hour now and still no joy! Tried different browsers etc... but nothing seems to be working. 

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Posts: 79,563
Topics: 708
Registered: ‎14-01-2013

Re: Live chat not working.

@LisaB1have you tried Live chat in the complaints link?

https://www.o2.co.uk/how-to-complain

If you scroll down on the link I have given, you will see the live chat option at the bottom of the page 

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Level 1: Joiner
Posts: 2
Registered: ‎20-03-2014

Re: Live chat not working.

Tried that too! Still nothing.
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Posts: 10,052
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Registered: ‎11-04-2012

Re: Live chat not working.

[ Edited ]

Hi, @LisaB1 - if you use Twitter, @O2 will put you iin touch with their Social Media team, who will send you a url to take you straight into chat, if necessary.

Same applies to the O2 team in Facebook (same team, I think, but I do not use FB so don't know the handle they use on FB).

 

I have used Twitter with a high degree of success on several occasions... Good, knowledgeable, and responsive.

Screenshot_20180508-194141_01.jpg

 

Good luck, I hope you get it sorted out soon. 👍

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Posts: 79,563
Topics: 708
Registered: ‎14-01-2013

Re: Live chat not working.

@pgnIt is the same team on FB, sadly their responses aren't quite as quick. Twitter seems the route to go

Incidentally they 'were' the same people who post here about updates and new releases. Not sure if that's changed now....?.

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