Live Chat?

[OJI]

Have they replaced live chat with a messenger service? I’m trying to contact customer service, thought I’d got through to someone, then I’m told it’s a messenger service that could take 8 hours to get a reply.

[Bradley1]

Hi I received a text from what I think is o2 and they ask me to update my billing information but more I go onto it makes me think it’s a scam, anyone know anything about this?

[Eduarda]

Can i have you are phone number i lost my sim card

[jonsie]

It's a well known scam.
Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

[jonsie]

All contact details here @OJI 

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: Coronavirus Community Help and Support 

[OJI]

That’s very helpful, thank you

[RazzleDazzle]

I have just had the same thing and wanted to report it but cannot find anywhere to do so.....