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Level 1: Joiner
Posts: 4
Registered: ‎17-06-2013
Accepted Solution

Live Chat option for hard of hearing

I need to talk to someone and I can't use the phone other than for text.

 

What are the operating times for Live Chat?

Is there an email address available if Live Chat is not on?

 

Thanks for any replies.

Posts: 7,205
Topics: 98
Kudos: 1,479
Solutions: 460
Registered: ‎17-03-2015

Re: Live Chat option for hard of hearing

Hi @davieGeez live chat closes at 11.00pm I believe but there is no email contact available 

iPhone 7
Level 60: Scholar
Posts: 10,612
Registered: ‎31-03-2010

Re: Live Chat option for hard of hearing

@davieGeez Please see this link: https://www.o2.co.uk/contactus

If your query is not account related, you can also ask a question here. There are many knowledgeable members of this community who may also be able to help.

I DO NOT WORK FOR O2
Level 1: Joiner
Posts: 4
Registered: ‎17-06-2013

Re: Live Chat option for hard of hearing

Thanks for your reply but it's not open now and it wasn't most of yesterday unless I'm missing something.
Not that they make it easy to find.
Level 1: Joiner
Posts: 4
Registered: ‎17-06-2013

Re: Live Chat option for hard of hearing

Thanks for that but it is account related.
Posts: 7,205
Topics: 98
Kudos: 1,479
Solutions: 460
Registered: ‎17-03-2015

Re: Live Chat option for hard of hearing

@davieGeez Have you tried using a different browser as that sometimes works?

iPhone 7
Level 1: Joiner
Posts: 4
Registered: ‎17-06-2013

Re: Live Chat option for hard of hearing

Ha ha, Now working with Firefox. Thank you very much.
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Posts: 7,205
Topics: 98
Kudos: 1,479
Solutions: 460
Registered: ‎17-03-2015

Re: Live Chat option for hard of hearing

You are very welcome @davieGeez & welcome to the forum 

iPhone 7