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Level 1: Joiner
Posts: 4
Registered: ‎17-06-2013
Accepted Solution

Live Chat option for hard of hearing

I need to talk to someone and I can't use the phone other than for text.

 

What are the operating times for Live Chat?

Is there an email address available if Live Chat is not on?

 

Thanks for any replies.

Posts: 6,295
Topics: 85
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Registered: ‎17-03-2015

Re: Live Chat option for hard of hearing

Hi @davieGeez live chat closes at 11.00pm I believe but there is no email contact available 

iPhone 7 Plus 32GB Matte Black
Level 58: Overseer
Posts: 9,805
Registered: ‎31-03-2010

Re: Live Chat option for hard of hearing

@davieGeez Please see this link: https://www.o2.co.uk/contactus

If your query is not account related, you can also ask a question here. There are many knowledgeable members of this community who may also be able to help.

Level 1: Joiner
Posts: 4
Registered: ‎17-06-2013

Re: Live Chat option for hard of hearing

Thanks for your reply but it's not open now and it wasn't most of yesterday unless I'm missing something.
Not that they make it easy to find.
Level 1: Joiner
Posts: 4
Registered: ‎17-06-2013

Re: Live Chat option for hard of hearing

Thanks for that but it is account related.
Posts: 6,295
Topics: 85
Kudos: 1,240
Solutions: 378
Registered: ‎17-03-2015

Re: Live Chat option for hard of hearing

@davieGeez Have you tried using a different browser as that sometimes works?

iPhone 7 Plus 32GB Matte Black
Level 1: Joiner
Posts: 4
Registered: ‎17-06-2013

Re: Live Chat option for hard of hearing

Ha ha, Now working with Firefox. Thank you very much.
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Posts: 6,295
Topics: 85
Kudos: 1,240
Solutions: 378
Registered: ‎17-03-2015

Re: Live Chat option for hard of hearing

You are very welcome @davieGeez & welcome to the forum 

iPhone 7 Plus 32GB Matte Black