Live Chat not working?

[Anonymous]

live chat has not worked for weeks.... has this servcie been stopped.

[Beenherebefore]

Or we broke it with all that trying

[Cleoriff]

Although still working on mobile

[Beenherebefore]

Different server

[MercedesS]

Hello guys,

Still having the problems trying to access Live chat? Please let us know! 

[mavericke]

@MercedesS

Yes, Sir! I could not get through to Live Chat for a few hours for the past few nights but I have finally managed to get through to them around 2240 hours last night. I have used Google Chrome, Opera, Microsoft Edge and Safari but I could not get through to them after 1900 hours. The option to use Live Chat is simply not available until very late last night. I kept on clicking on the refresh button though.

[MercedesS]

Thanks @mavericke! We are asking the O2 support team to see if they can help us with this one. 

[mavericke]

@MercedesS

No problem. I'm lucky as I've managed to place an order before they go offline. I believe that the person to whom I spoke to is from India. Poor soul. He had to endure my questions past 2300 hours before I made the decision to place an order. 

[MercedesS · Accepted solution]

No worries @mavericke, we are here to see if we can help! Even though we cannot always  Glad you've managed to place your order 

UPDATE: Hello guys, we have an update for you 

Thanks for the feedback. We had some issues with Live Chat over the weekend. However, these should all be sorted now. Thanks again.

Thanks everyone for testing during the weekend and let us know 

[mavericke]

@MercedesS

Many thanks. I can confirm that the Live Chat function is back to normal. 

[MercedesS]

Thanks @mavericke