Solved: Live Chat & Unlock Device portal

Anonymous · ‎13-09-2017

Why is Live Chat not available? I have been trying for 2 days to contact someone. Calling phone number results in very long wait - I gave up.

Unlocking Phone site is also not available for the last 2 days.

MI5 · ‎13-09-2017

Have you tried to unlock through your MyO2 or manually?
Help for both methods here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-09-2017

Have you tried to unlock through your MyO2 or manually?
Help for both methods here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-09-2017

Try the chat on the complaints page link on the contact Us page.

https://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎14-09-2017

Hey @Anonymous, welcome to the O2 community! Have you had any luck unlocking your handset?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎16-09-2017

Hello Martin,

Not really. Managed to submit the form to unlock an old form, only for an email to arrive to say the security answer was incorrect. All well and good, but it is wasting my time - if I spoke to a human being I could have done this light years ago!

The Unlock Device portal is still down!

And what has happened to Live Chat?

Anonymous · ‎16-09-2017

Thank you to the lovely O2 lady who has just helped me out. You can't beat a human being!

Cleoriff · ‎16-09-2017

@Anonymous wrote:
Thank you to the lovely O2 lady who has just helped me out. You can't beat a human being!

This is very true @Anonymous. Normally speaking to someone (a human) resolves issues much more quickly

Veritas Numquam Perit

jonsie · ‎16-09-2017

Top marks for persevering @Anonymous as you've certainly been sent around the houses...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎18-09-2017

I'm really pleased that you have got this sorted @Anonymous! Please do let us know if you have any further questions

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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