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Live Chat ‘Give us a moment’

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Mayzie
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on ‎09-01-2019 19:00

on ‎09-01-2019 19:00

Why is Live Chat not available? I’ve been trying for more than 24hours. Am using an iPhone so don’t have the option of using another browser. And it worked fine for me on Saturday... getting very fed up 😞
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MI5
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on ‎09-01-2019 19:36

on ‎09-01-2019 19:36

@Mayzie all contact numbers here  http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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jonsie
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on ‎09-01-2019 19:06

on ‎09-01-2019 19:06

Try using IE or Edge browser.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎09-01-2019 19:07

on ‎09-01-2019 19:07

There is a known problem currently @Mayzie. 

If you can you can download other browsers from App Store or try the chat link from the MyO2 app ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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‎09-01-2019 19:11 - edited ‎09-01-2019 19:13

‎09-01-2019 19:11 - edited ‎09-01-2019 19:13

We have been told there will be a fix to live chat 'later this week'.....

Meanwhile, is there anything we could help with @Mayzie?

Veritas Numquam Perit

Girl in a jacket
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Mayzie
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on ‎09-01-2019 19:32

on ‎09-01-2019 19:32

Yes, a contact number so that I can find out if my new sim has been sent or not, and if not why not?!
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MI5
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on ‎09-01-2019 19:36

on ‎09-01-2019 19:36

@Mayzie all contact numbers here  http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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