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Letters being sent to my address but not in the family name, suspected fraud

TheBigA29
Level 1: Joiner
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Registered:

We've been receiving letters for a couple of years now, they've all been sent back marked 'not at this address' but they keep on coming.

 

The letters have our home address on but are in someone elses name, can anyone point us in a direction as to whom we need to contact to reslove this problem before this person starts owing O2 money.

 

Obviously sending the letters back isn't working and trying to find a non customer related contact/feedback form is proving difficult so I thought I'd try and see if the community can help.

 

Regards,

Andrew

 

 

Message 1 of 9
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MI5
Level 94: Supreme
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Registered:

@Martin-O2 @EmilieT seem most likely to be able to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
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EmilieT
Former Staff
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Registered:

Good morning @TheBigA29, this is an unusual situation but we'll certainly get someone to look into it - I'll send you a Private Message now to get a few more details first slight_smile

 

Thanks @MI5 for the mention!

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Message 3 of 9
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TheBigA29
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Registered:

Thank you to both @MI5  and @EmilieT for responding to my question so swiftly

Message 4 of 9
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EmilieT
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Registered:

Our pleasure, @TheBigA29 - thanks for sending all the details over so quickly, I'll let you know what I can find out slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 5 of 9
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MI5
Level 94: Supreme
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Registered:
Hope this can be sorted for you quickly...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 9
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Boardnow
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Registered:

Hello hope you can help me, my Mum has had 2 letters this week from O2 with her address but in someone else's name, she is 80 years old and  is very worried about these sudden letters. 

I thought they might  be fake but said I would sort it out for her as you can't  trust anything these days

Message 7 of 9
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MI5
Level 94: Supreme
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Registered:

@Boardnow 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 9
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Boardnow
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Registered:

Thank you for your swift reply, that's very helpful information. I will give them a call.

Message 9 of 9
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