Laptop keeps turning off

[Poppysmum]

Fed up have googled and nothing seems to work unless i am doing it wrong grr 

All i am doing is using my laptop when blue page appears says your pc ran into a problem and needs to restart.

We're just collecting some error info. and then we'll restart for you It starts gets to 100% complete and doesnt automatic turn off or restart i do this manually. 😞 

Also says for more information about this issue and possible fixes , visit https://www.windows.com/stopcode

If you call a support person , give them this info.

Stop code BAD POOL. CALLER.

Can anyone help please ? 

[MI5]

Fingers crossed lol

[Poppysmum · Accepted solution]

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@MI5 wrote:
Fingers crossed lol

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I'm back lol

Did it twice again so i got in a huff like one of the little piggies and have reinstalled a clean version of windows i didnt wipe all my files just reinstalled windows.

Its deleted my apps though so downloading BullGuard again.

Fingers crossed again or laptop might be out back door into next doors garden 

[MI5]

If it does it again it would more likely be a memory module fault.

[Poppysmum]

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@MI5 wrote:
If it does it again it would more likely be a memory module fault.

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I will hope it doesnt do it again off to put kettle on before X Factor starts 

[Poppysmum]

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@MI5 wrote:
If it does it again it would more likely be a memory module fault.

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Fingers are still crossed since i re-installed windows my laptop as behaved itself 

Hope i havent put the mockers on it posting this 

[MI5]

Good news

[Cleoriff]

Well done @Poppysmum

Clever you....

[Poppysmum]

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@Cleoriff wrote:

Well done @Poppysmum

Clever you....

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Thank you i am glad its working ok now