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Kids smart watch

SusanMitch
Level 1: Joiner
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We purchased a kids smart watch for my sons xmas. Ive put an O2 sim in it, set up an O2 account and registered watch against account. 

Ive set watch up. Downloaded watch app and registered watch on this. 

However watch is showing as no network. Ive tried everything and can't get it to work. Have rebooted watch. Uninstalled both o2 and watch apps then re-installed them. Have unbinded the watch to app then re-installed. Still no network. 

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Enlli
Level 69: Guiding Light
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What watch is this.

AFAIK O2 only do Galaxy and Apple watches when it comes to SIM, otherwise it's Bluetooth connection to the phone 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@SusanMitch 

You'll need to set the O2 apn on the watch.

DATA

Press the Menu key and select New APN.

Complete the fields in the list with the data below: 

Name : o2 mobile web

APN : mobile.o2.co.uk (PAYG - payandgo.o2.co.uk)

Proxy, Port  : Please leave blank

Username - o2web (PAYG - payandgo)

Password - password

Server - Please leave blank

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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