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Keeping my old number - phone not purchased with o2.

SandyB
Level 1: Joiner
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Hello community! 

 

After 5 years with the same phone and o2 contract, I have finally bought a new phone with a reseller (Affordable Mobiles) as o2 couldn't give me as good a phone deal as AF.

So, I now have 2 contracts with o2. I'd love to keep my NEW contract and new phone, but OLD number. 
I really thought this would have been an easy process since both numbers/ contracts show on My o2. 

When I called 202, the guy was very confused, sais he "thought" I might need a PAC Code, which he will get over to me in the next 15mins. 

It's been 6 hours... and I'm still not sure about the process. So, stuck with 2 phones and 2 o2 contracts. 

I cannot find info anywhere regarding moving one contract to another, only pay as you go to contract.... 

A bit of guidance would be much appreciated! 

Many thanks 

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madasaf1sh
Level 69: Guiding Light
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@SandyB 


You don't need a PAC code, but you need to ask for the number to be migrated to the new contract, and you will need to pay off anything remaining on the old contract. 

 

Full details are below:

 

Guide: Migration & porting into O2  

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 69: Guiding Light
  • 5974 Posts
  • 32 Topics
  • 1950 Solutions
Registered:

@SandyB 


You don't need a PAC code, but you need to ask for the number to be migrated to the new contract, and you will need to pay off anything remaining on the old contract. 

 

Full details are below:

 

Guide: Migration & porting into O2  

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 78: King of Kings
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@SandyB If phoning O2 hasn't helped you can contact them through social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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