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Just had a text about latest bill being unpaid

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IanCfromUK
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on ‎19-03-2020 10:33 - last edited on ‎20-03-2020 11:42 by

on ‎19-03-2020 10:33 - last edited on ‎20-03-2020 11:42 by

Just rec a text from +44 7385 132642 stating payment for my latest bill could not be processed by my bank. I need to contact [Removed]

 

My bill appears to have been paid....... this looks like a fraud!! Be ware

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gmarkj
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on ‎19-03-2020 10:46

on ‎19-03-2020 10:46

Borrowed from another similar thread:
It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

Hat tip to @MI5 for the above!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
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on ‎19-03-2020 10:44

on ‎19-03-2020 10:44

Yep, lots of fraud/phishing(smishing) texts doing the rounds.
There is a number you can forward it to so o2 get a report of it.
Will see if I can find it and let you know @IanCfromUK...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
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on ‎19-03-2020 10:46

on ‎19-03-2020 10:46

Borrowed from another similar thread:
It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

Hat tip to @MI5 for the above!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Martin-O2
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on ‎20-03-2020 14:29

on ‎20-03-2020 14:29

You did the right thing not clicking the link @IanCfromUK. Please follow the above advice and report the text to O2. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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