cancel
Showing results for 
Search instead for 
Did you mean: 

Issues with the O2 Recycle website

CampFreddy
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I'm interested in upgrading my current phone to the iPhone 13 using the O2 Recycle option, but I cannot complete a quote as I cannot answer the question around removing iCloud/Find my iPhone (the drop down is not enabled for selection). Nor can I actually log in or request a password reminder.

 

I've tried using Microsoft Edge and Google Chrome on my PC. I've tried using Safari on my iPhone.

 

I have emailed O2 Recycle directly with no response.

 

This is show-stopping.

Message 1 of 5
77 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 120724 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@CampFreddy 

Ah I see, you haven't turned off find my iPhone yet.

Just turn it off to complete the process then you can turn it back on again until you send it off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 5
66 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 120724 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@CampFreddy 

I just tried on Chrome and it looks OK for me.

You can try calling them if no response by email.

Opening times: Mon - Fri 9.00 - 5.00

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
70 Views

CampFreddy
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for having a look. I've re-tried multiple browsers, using 4G on my phone, rebooted my router... everything. There should be no reason why this question/drop-down alone is inactive.O2Recycle.PNG

 

Based on the message in the popup, I wonder if it's making a call somewhere using my IMEI and ascertaining that iCloud/Find my iPhone is still installed/active on my phone (which it should be because I'm still using it).

 

Looks like I'll have to phone them. Sigh.

Message 3 of 5
68 Views

MI5
Level 94: Supreme
  • 120724 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@CampFreddy 

Ah I see, you haven't turned off find my iPhone yet.

Just turn it off to complete the process then you can turn it back on again until you send it off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 5
67 Views

CampFreddy
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Bit weird that they do it as a live API call rather than just let the user select an answer. Or at least make it clear(er) that Find My... needs turned off prior to initiating a quotation.

 

Now to see if I can solve the mystery of how to log in.

Message 5 of 5
51 Views