Issue with mast in area - 3 weeks now!!

[Anonymous]

I work in EC2 and for the last 3 weeks there has been an isue with a mast in the area. I can make and receive calls but I have no internet / data access. It is getting beyond ridiculous at this stage.

Any suggestions on what to do?

[adamtemp64]

Apart from waiting for the issue to be resolved not a lot.

Many things complicate mast repairs and o2 do not state time scales.

I guess you have followed the advice here ?

http://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/101408...

[MI5]

There's nothing you can do other than wait I'm afraid
Tugo may be an option for voice and texts if you have access to WiFi though?

[adamtemp64]

@MI5 op stated just data errors calls and txt fine

[MI5]

Strange to just lose data then.

[adamtemp64]

@MI5 very strange @Anonymous can you post results from the status checker for the exact postcode

[Anonymous]

I'm in EC2V and when I check the service status, I get the following:

Sorry a phone mast in this area isn't working

This means your service might come and go until we fix it.

It's working now but the problem is that as it's intermittent I am missing emails and whatsapp messages without realising it.

[adamtemp64 · Accepted solution]

Well untill o2 say it has been resloved not a lot anybody can do .

[MI5]

If you call CS they can subscribe you to text updates.