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Level 1: Joiner
Posts: 2
Registered: ‎18-09-2017
Accepted Solution

Is web chat unavailable?

I have been trying to start a webchat with o2 since Christmas but every time I log on, there is a banner saying,

 

 

"Give us a moment

We're just checking to see if there's an available agent."

 

Is web chat offline or am I missing something?

Level 1: Joiner
Posts: 1
Registered: ‎24-07-2017

Re: Is web chat unavailable?

Been trying to do the same thing. It is extremely frustrating. 

Level 61: Brainiac
Posts: 11,210
Registered: ‎31-03-2010

Re: Is web chat unavailable?

[ Edited ]

@shentjdp@Peapod__ I believe there have been some problems with Live Chat recently. You might try to clear your cache or try a different browser. Alternatively, if your queries are not account related, you can ask here, and someone may be able to help. You can also call 202 if Pay Monthly or 4445 if Pay & Go

I DO NOT WORK FOR O2

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Level 1: Joiner
Posts: 2
Registered: ‎18-09-2017

Re: Is web chat unavailable?

thanks.  tried it on internet explorer, it works there

Level 61: Brainiac
Posts: 11,210
Registered: ‎31-03-2010

Re: Is web chat unavailable?

@shentjdp Great! Hope you get your issue sorted.Smiley Happy

I DO NOT WORK FOR O2

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