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Is this a scam text or genuine?

Timothytom
Level 1: Joiner
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I received the following - “Your verification code is :xxxx. O2 UK.” This text came From 02 UK 

 

The x’s are actual numbers but redacted for obvious reasons. I have changed my password and security questions etc and the codes from them came to the exact same text message chain but a totally different format, two messages and were 6 digit codes.

 

I spoke to CS and they sent a four digit code to test it but that came to 02UK (missing the space)

 

anyone know what’s going on here?

 

 

 

 

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MI5
Level 94: Supreme
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@Timothytom 

Scammers trying to gain access to your account.

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 126890 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@Timothytom 

Scammers trying to gain access to your account.

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
600 Views

Timothytom
Level 1: Joiner
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Registered:

There is no number to block. It’s come through as 02 UK

Message 3 of 4
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MI5
Level 94: Supreme
  • 126890 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

Just forward to entire message.

The techs can interrogate the sender from the metadata.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
587 Views