Ipad

[Clairey]

I ordered an ipad last night, now had an email to say it is out of stock so why did they take my money? How do I cancel this order?

[jonsie · Accepted solution]

You ould have to call customer service to see if you can cancel.

Guide: How to find help & contact O2 

[TallTrees]

Hello @Clairey 

So sorry to hear the iPad is not in stock. Hope you get a good solution with customer services.  Welcome to the o2 community forum good luck and best wishes ☃️❄☃️❄☃️❄

[Cleoriff]

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@Clairey wrote:
I ordered an ipad last night, now had an email to say it is out of stock so why did they take my money? How do I cancel this order?

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@Clairey  Sadly, O2 do not have a live ordering system so the money would be taken anyway, as if you had bought the iPad. Thoroughly annoying practice, particularly as they probably wont have stock in for another few days.

Follow advice from @jonsie  re cancellation, though the money may take some time to be returned to your account .

Best of luck. Last thing you need before Christmas.