International charges with bolt on!

[Tal]

Hi there,

I am hoping someone can assist me, I am away in male and currently charged an additional amount of circa £149 pounds for only 3 days stay! This is the first time it’s happened and don’t understand why as I had an international bolt on added to my account.

I have tried connect online to speak to someone but the service is unavailable and also tried calling 202 which has ‘temporarily been disconnected’ not sure what this all means. Also emailed the care support address which bounced back saying the email is not in use.

Looking for the following -
A. How to get my bill reduced!
B. What can be done to prevent this happening going forward?

Looking forward to a swift response.

Thanks.
Tal.

[MI5 · Accepted solution]

I'm guessing"Male" is a predictive text issue but you can look up the country costs here http://international.o2.co.uk/internationaltariffs/travelling_abroad.

[Cleoriff]

Do you mean Mali @Tal? (nearest I could get to Male!)

If so, these are the charges

You cou;d try to contact CS https://www.o2.co.uk/contactus

There is a free number to call whilst abroad....or even try Live chat if no connection

From abroad

+44 3448090202

Free†

[MI5]

It should also be noted that the international bolt on only applies to making calls from the UK to international destinations and not whilst abroad.
So that would explain why you have been charged.

[jonsie]

An expensive mistake.....

[Tal]

Thank you all. Disappointed with the results but rookie mistake. As mentioned above the bolt on doesn’t allow for Male/Maldives and is charged at ridiculous rates. I did eventually speak to an o2 agent via the online chat and they as a goodwill of my long term commitment offered a £20 deduction (a fraction to what I’ve been charge, none the less better than a handshake and full request for payment)

I will have to look into it when I am back in the UK and consider what other contracts there are out there. There should be a cap of some sort to stop this happening.

Many thanks.
Tal.

[Cleoriff]

@Tal

They are meant to cap your data at £48 per month, if you look at the image I posted. Depends if you were between billing cycles, then it could have been £96....

[Tal]

@Cleoriff I should of said it’s in regards to phone usage rather internet. Much appreciate everyone’s support on this.