International calling card no longer working for Canada

[Anonymous]

I rely on 02 International Calling Cards to keep in touch with my family in Canada.  It's always worked in the past (and I buy several at a time as a result), but now when I try to call their land-line I get the message "Sorry, but you can't use your 02 international calling card to call that number."

According to the online documentation, and the person I spoke to in-store the calling card "definitely" covers Canadian land-lines.  I'm trying to call a +1(250) number, which is a standard area code, and other Canadian area codes like +1(604) still seem to work.  What has gone wrong?

I tried the Calling Card Helpline, but they are only open 9am-5pm when I am at work, and LiveChat wasn't able to help at all.  I've now got several of these that don't work as promised.

[MI5]

You could try cs http://www.o2.co.uk/contactus

[Bambino]

@Anonymous you obviously have internet access, so why don't you consider using a VOIP service like Skype which you can use over a WiFi connection? You can buy credit and make calls to Canada for pennies per minute, or if they have Skype as well you can talk to each other for free. Certainly cheaper than using an International Calling Card.

[Anonymous]

Hi @ka_,

Have you tried another card to see that this one was not faulty? When is the last time you were able to make such calls? Please call the Card team on 0203 505 1111and If you still have issues we will investigate further

[Anonymous]

I have tried two different 02 cards and the same pattern of +1778 and +1604 Canadian numbers fine, but refused connection to +1250

I have used previously used the cards to call +1250 from 2012 until spring or early summer this year

[MI5]

Has anything changed recently in relation to the service provider in the 250 area?

[jonsie]

Have you considered the world chat o2 app?
Available on iOS and android and free to try.
https://play.google.com/store/apps/details?id=uk.co.o2.android.worldchat&hl=en_GB

[Anonymous]

Nope, still served by the largest provider in the province

[Anonymous]

Try calling the card team on 0203 505 1111and if they can't solve the issue let us know