I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Currently using: Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Sorry to hear if your phone was damaged. 😞 Hope you managed to find out all you needed about your insurance but let us know at any point if you have any additional questions the community could help with.