Insurance

[Katherine01]

I am trying to add insurance onto my phone, the website says to call but every time I call the automated voice tells me to go to the website which obviously says to call, what do I do?

[Selina]

I am trying to out in an insurance claim and online tells you to ring but when I do the automated service just continues to disconnect every time once you get past security question. I need to make a claim as my phone is broken and there is no one on chat service or the phone to help me.

[Bambino]

@Katherine01, @Selina Please see this link: https://www.o2.co.uk/help/digital-services/o2-insurance

Numbers for customer service are here: Guide: Coronavirus Community Help and Support 

Best number to try is 0800 587 4005. Select any option. Even fraud or lost/stolen if necessary.