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Insurance claim

Laura98
Level 1: Joiner
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Registered:
I made an insurance claim, received a text with the reference number and it also told me I’d got a confirmation email but I never received it. I opted for next day service also and this was on Tuesday. Not heard anything, any advice?
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O2Lisa
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Thanks for the tag @Cleoriff, I will private message you now @Laura98.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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View solution in original post

Message 4 of 7
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O2Karl
O2 Support
O2 Support
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Registered:

Hi @Laura98 

We can not look into individual accounts within the community; what I would recommend is speak to O2 insurance again calling 202.

Have you checked the junk folder within your email? If it not there, please speak to O2 insurance via 202 and they will look in to your claim. 

Hope this helps.

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Message 2 of 7
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Cleoriff
Level 94: Supreme
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@O2Lisa  @O2Kayleigh could you look at this please?

Veritas Numquam Perit

Girl in a jacket
Message 3 of 7
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O2Lisa
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Registered:

Thanks for the tag @Cleoriff, I will private message you now @Laura98.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 4 of 7
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LukasB
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Registered:

Hey @Laura98 @O2Lisa just checking if this has been sorted out?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 5 of 7
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O2Lisa
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Hi @LukasB, yes this should be resolved nowsmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 6 of 7
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nic1987
Level 1: Joiner
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Registered:

ive had this same issue i cant check my phone as its too damaged but i also cant phone them for the reference number

Message 7 of 7
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