Insurance claim requirments

[MrAvarice]

Hi,

Recently i have filed a o2 insurance claim on my samsung s6 edge and wanted to make sure i have the phone ready before the courier takes it away, I have removed the sim card and placed the phone in an envelope, i have also wrote the number the woman on the phone told me.

And also will the courier give me a replacement phone for the time of the repair

Thanks

[Cleoriff · Accepted solution]

Hi @MrAvarice

You would do well to take pictures of the phone front and back to ensure they return your phone in the same condition. No ...the courier will not give you a replacement phone (unless it's part of your insurance policy....)

https://www.o2.co.uk/shop/services/mobile-insurance

[MI5]

As it's an insurance claim I assume they will be sending you a replacement device once they have assessed your claim.
You can call customer service to check the status once the phone has been collected
http://www.o2.co.uk/contactus

[Cleoriff]

Though the courier wont be bringing one.....

[MI5]

No, clearly the claim won't be assessed by the courier.

[MercedesS]

Hello @MrAvarice, welcome to the O2 community!

We hope you got a replacement 

Please let us know how it goes in case we can help you more 

[MrAvarice]

So i got the replacement phone but the battery seems to be very weak, on the package it said that i should charge it for atleast 12 hours (if I have not recieved a sim card with the new phone) will that help?

[MI5]

Yes, it should help to condition the battery and re calibrate the phones battery meter.
You should have retained your old sim card?

[MrAvarice]

Nope charged it for way longer than 12 hours tried to calibrate it but the battery life is still awful

[MI5]

You'll need to call them to get it replaced again then.