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Insurance claim - need an update and not sure how to get one

Anonymous
Not applicable

I had my phone collected last Thursday to be sent off to engineers to assess an insurnace claim as i smashed the screen. I have not heard anyhting back and have tried to email them (as do not have a spare phone I can use in the meantime) but nothing. I was told the turn around is usually 3-4 days when i called O2 so really annoyed and not sure what to do. Has anyone else had a similar situation at all and if so how did you resolve it?

 

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MI5
Level 94: Supreme
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Try live chat off the contact link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 119251 Posts
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Registered:
Try live chat off the contact link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
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Phone customer service for an update. They should be able to provide you with a repair tracking number. 

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Eklevaya
Level 3: Thinker
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Awesome advice 

 

please do call them from a landline / or borrow some one else's phone to call O2 customer service. 

 

O2 customer service should call you / update you in upto 7 working days... don't count Saturday / Sunday in your count of days passed since your phone was collected for repairs !! 

 

Best of luck- hope you do hear from O2 customer service soon. 

 

Eklevaya 

 

 

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Martin-O2
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Please do let us know how you get on @Anonymous! 

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