Insurance cancellation

[Yulia1]

Does the support service work at all?
I've been trying to cancel my mobile phone insurance for over 2 weeks and I don't know how to do that as when I call to 202 it asks a secret word which I don't remember.

[MI5 · Accepted solution]

@Yulia1 

You can reset your secret word in "My Details" in your MyO2.

Other numbers to call O2 on here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[Yulia1]

Wow! Thank you very much, I just cancelled.

Such a shame I couldn’t find these information anywhere else on the website or MyO2 before and had to keep paying.

[MI5]

Hmmmm, that's not a very good service @Yulia1 

[HF]

Wow that was super fast using the number, thank you so much!! Have been searching everywhere to do it. The lady said it's cancelled so fingers crossed.

[MI5]

You're welcome @HF