Insurance Claim Haven't Taken SIM Out

[Anonymous]

I've just had my phone collected to be sent off for an insurance claim I made. Unfortunately I've just realised that I have forgotten to take out my SIM card out of the phone before I gave it to the delivery man. I have tried to track my parecl but it won't work and I'm really not comfortable to talk on the phone. I'm better at talking via email about this but O2 don't have an email to contact them about this. What do I do? I'm stressing about about this.

[MI5]

You need to call CS immediately so they can replace your sim.
They will post you a new one and cancel the old one
http://www.o2.co.uk/contactus

[Bambino · Accepted solution]

@Anonymous  You can try Live Chat, but you'd be much better off speaking to someone, possibly by going into an O2 store. You need to have the sim in your phone deactivated and will need a new sim. They would be able to do it for you in store then and there. Just make sure you bring identification with you. http://www.o2.co.uk/contactus

[MI5]

I wouldn't attempt live chat for this at all, sorry but you'll get it all messed up.

[Bambino]

OP said they were uncomfortable talking on the phone, which is why I suggested it.

[MI5]

I'm aware of that.
Just trying to save further pain down the road.

[Bambino]

I agree, which is why I also suggested to the OP that they would be better off calling or going in store. If they aren't comfortable calling, or can't get to a store, chat may unfortunately be their only option, but should be the last resort.