Solved: Re: Insurance Cancellation

PatMooring · ‎06-04-2020

I am trying to cancel my O2 phone insurance but keep being told to ring but dont want to as this is not an emergency, can you help ?

gmarkj · ‎06-04-2020

This is a customer community @PatMooring.
We have no access to any accounts here.
I would suggest that you call if you want to cancel.
All of our advice is on the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎06-04-2020

This is a customer community @PatMooring.
We have no access to any accounts here.
I would suggest that you call if you want to cancel.
All of our advice is on the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Thomson92 · ‎09-04-2020

If you call they hang up because you can only call to report fraud.

How can we cancel insurance? Many people need to reduce non-essentials like this to afford essential bills

jonsie · ‎09-04-2020

Other numbers here, choose any option.

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

O2