Incoming call history

[Anonymous]

Under section 7 of the data protection act. I have the rights to access my incoming call history from my mobile phone. I spoke to one of your clients on the phone earlier and she told me that i would be unable to access my incoming call history to my phone as they cannot access this. I need all my incoming calls made to my phone from 06/04/2017. This is of high relevance and importance as i am in the process of a work dispute and need this evidencing as part of an investigation.

Please respond as soon as possible.

Regards

Rob

[MI5 · Accepted solution]

@Anonymous

If you are on contract, you can view the details in your MyO2 http://www.o2.co.uk/myo2

If on PAYG, you need to request the info via a SAR (Subject access request) http://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-you

[Tofolo_1]

Have you considered trying TU Go? It might pull back historic call records and messages from the network on the date you need. It could be a faster way to get the info rather than pay for a subject access request. 

[MI5]

To use Tugo you need a contract, therefore the info will be available in MyO2

[madasaf1sh]

IF you need your incoming call details, you will a) need to be owner of the contract b) complete a Data Subject request to o2 , and pay the statutory fee of £10

My o2 won't show incoming call data.
full details can be found here:

http://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-you

[MI5]

I'm sure I said that already!