Solved: I want my money back

Anonymous · ‎17-02-2018

I took out a contract with 02 and changed my mind before the cooling of period ended. I was told it would not cost me anything. Well when I got a statement from my bank I found out that 02 had took £283.19p out of my account. So 02 have went from being mad looking to sell me something, to not being able to get anyone to give me my money back. Would like to know how to get my money back.

jonsie · ‎17-02-2018

https://www.o2.co.uk/contactus

You need to call customer service and keep on at them. Don't use chat

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎17-02-2018

https://www.o2.co.uk/contactus

You need to call customer service and keep on at them. Don't use chat

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎17-02-2018

You can also make a complaint here https://www.o2.co.uk/how-to-complain
Resolver gets good results.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎19-02-2018

Hi @Anonymous, how are you doing with this today, have you been able to speak with customer service yet regarding a refund? Sorry to hear about the trouble you've been having with this. Please do let us know in case you get stuck or have any further questions.

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