I switched my old number to O2.I received my new sim card.I want to use my old number

[Tahsin]

Hi, I switched my old number Lycamobile (Personal details removed) to O2.I received my new sim card today but.There is a new number  which is (Personal details removed). I want to use my old number.So could you help me about that please.

[jonsie · Accepted solution]

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call