I paid my bill yet I haven’t had service for over three days

[Nonie]

I paid my bills a few days ago yet I have not had service In over 48 hours, I’ve called o2 and I haven’t received any help. I keep getting to the payment line yet it has already been paid. 

[MI5 · Accepted solution]

@Nonie 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Guide: A Guide to Skype 

[Bambino]

@Nonie It can take 48 hours for the funds to clear O2's account, and longer if it involves a weekend. You also need to ensure all bars are lifted and that you don't have to pay a reconnection charge.