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I need to change my address and I am pulling my hair out at O2 sending me round in circles.

Vindaloomonster
Level 1: Joiner
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I am currently registered with my O2 as I have previously been a pay monthly customer and I am a current pay as you go customer.

 

I am trying to take out a new pay monthly contract but O2 do not make it easy. They want to deliver to my old home address, when I click edit to change my address it won’t let me change it. I also can’t change my home address in MyO2 as I am currently on PAYG which does not have an associated billing address. Lastly whenever I try to click on anything on the contact page, it just sends me round in circles. So I cannot change the address in checkout. I cannot change the address in MyO2 and I cannot contact customer service. It’s a nightmare!

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Cleoriff
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@Vindaloomonster 

You need to go into MyO2  http://www.o2.co.uk/myo2

Along the top of the page you will see various headings. It's in the section BILLS AND CURRENT CHARGES. Drop down box will show "Change payment or address details" and address details will allow you to change your address. O2 will send you a text to make sure it's you.

My O2 Payment details.JPG

Edited to add, I notice you are PAYG so you need to contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
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@Vindaloomonster 

You need to go into MyO2  http://www.o2.co.uk/myo2

Along the top of the page you will see various headings. It's in the section BILLS AND CURRENT CHARGES. Drop down box will show "Change payment or address details" and address details will allow you to change your address. O2 will send you a text to make sure it's you.

My O2 Payment details.JPG

Edited to add, I notice you are PAYG so you need to contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

*The Game Is On*

Girl in a jacket

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Vindaloomonster
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Thank you but as I am currently only on PAYG (but O2 still have my old address from when I was on pay monthly), I don’t have that option.

 

BD31E7E0-EEF3-496F-80AE-70D9CBEAAC85.jpeg

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Cleoriff
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Yes I edited my post above @Vindaloomonster when I realised you were PAYG. Check  Manage my details in the screenshot you have shown. If no joy then contact O2 as I said previously.

*The Game Is On*

Girl in a jacket
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MI5
Level 94: Supreme
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@Vindaloomonster 

You can't edit a PAYG account.

To upgrade to a contract, you need to create a new account with a different email address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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