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I need help

Haz
Level 1: Joiner
  • 1 Posts
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Registered:
I need help I'm receiving texts from NHS and other things and my account is also under the name Stewart I've reported it and apparently it's only my name. My mum wants to terminate my contract if it continues
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MI5
Level 94: Supreme
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Registered:

@Haz 

It sounds like you have a recycled number.

I'd suggest you call O2 and ask them for a new, free number change.

This will stop the calls you are getting.

http://www.o2.co.uk/contactus

If you do choose to leave terminate your contract and leave O2, I'd not recommend keeping your number either, as the calls will just follow you to a different network.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144335 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

@Haz 

It sounds like you have a recycled number.

I'd suggest you call O2 and ask them for a new, free number change.

This will stop the calls you are getting.

http://www.o2.co.uk/contactus

If you do choose to leave terminate your contract and leave O2, I'd not recommend keeping your number either, as the calls will just follow you to a different network.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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EmilieT
Former Staff
  • 5434 Posts
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Hi @Haz, and welcome to the forum slight_smile

 

I'm sorry to hear about your account issues - let us know if the advice above helps you get it all sorted, or if you need some more advice!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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If you'd like to take part, why not register? slight_smile
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