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I made new contract phone but didn’t arrived

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1324abc
Level 1: Joiner
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on ‎05-10-2021 11:33

on ‎05-10-2021 11:33

Haw I can know what happen with my contract ? And why my device didn’t arrived yet 

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MI5
Level 94: Supreme
  • 151822 Posts
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on ‎05-10-2021 13:38

on ‎05-10-2021 13:38

@1324abc 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151822 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎05-10-2021 13:38

on ‎05-10-2021 13:38

@1324abc 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TallTrees
Level 52: Innovator
  • 12602 Posts
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Registered:

on ‎05-10-2021 14:24

on ‎05-10-2021 14:24

Hello @1324abc 

Welcoming to the o2 Community forum. 

So sorry to hear you are having problems.  

Best advice is to contact the customer service  as detailed.   Early call 08.00am is best. 

Good luck and best wishes 



HAPPINESS IS BEE SHAPED

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