cancel
Showing results for 
Search instead for 
Did you mean: 

I keep receiving text messages about visual voicemail

sunmat
Level 1: Joiner
  • 14 Posts
  • 6 Topics
  • 0 Solutions
Registered:

For the past week I have been receiving the same text over and over:

 

Sorry, your number doesn't support Visual Voicemail, so we can't set it up. Please go to www.o2.co.uk/help and search on voicemail for help.

 

How can I make it stop?

I'm on a Pixel 3a.

 

Thanks!

Message 1 of 3
22,205 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 78: King of Kings
  • 12119 Posts
  • 69 Topics
  • 3231 Solutions
Registered:
@sunnat

This is your Pixel 3a constantly making the request to the o2 servers.

Im starting to think this is a bug on the 3a

You can try this (no guarantees it will work but worth a try)

From a Home screen, navigate: Phone icon > Menu icon Menu icon > Settings.
Note If not available, swipe up to display all apps then tap the Phone icon.
Tap Voicemail.
Note If unavailable, tap Call Settings > Voicemail.
Tap the Visual Voicemail switch to turn on On switch icon or off Off switch icon.
Note If unavailable, tap Notification
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

Message 3 of 3
22,195 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 128316 Posts
  • 835 Topics
  • 7591 Solutions
Registered:

@sunmat 

You are the second person this week, with a Pixel 3a who states this keeps happening to them.

Voicemail is undergoing some changes, so this may be the reason. Just block the number sending the text. Guide: All you need to know about O2 Voicemail 901 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
22,201 Views

madasaf1sh
Level 78: King of Kings
  • 12119 Posts
  • 69 Topics
  • 3231 Solutions
Registered:
@sunnat

This is your Pixel 3a constantly making the request to the o2 servers.

Im starting to think this is a bug on the 3a

You can try this (no guarantees it will work but worth a try)

From a Home screen, navigate: Phone icon > Menu icon Menu icon > Settings.
Note If not available, swipe up to display all apps then tap the Phone icon.
Tap Voicemail.
Note If unavailable, tap Call Settings > Voicemail.
Tap the Visual Voicemail switch to turn on On switch icon or off Off switch icon.
Note If unavailable, tap Notification
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3
22,196 Views