I haven’t receive protector glass.

[Dominika]

Good afternoon I bought a phone and I received it but I also paid for the glass screen protector and it didn’t come.

[Bambino]

@Dominika If you bought the phone online directly from O2 you will need to speak to customer service. This is a customer community. https://www.o2.co.uk/contactus

[liggerz87 · Accepted solution]

It can take up to 2 to 3 days for the screen protector to come but you can chase it up as above

[MI5]

As mentioned above by @liggerz87 accessories are dispatched separately so may not arrive at the same time as your phone order. 

You may not have any tracking details either but check under recent orders in your MyO2 http://www.o2.co.uk/myo2

[Marjo]

Hi @Dominika, welcome to our community! Which phone did you order? How are you liking it so far?

It would be lovely to hear back from you to know if you ended up receiving the protector glass as well in the end, and if you need any further advice.

Cheers for your help guys @Bambino, @liggerz87, @MI5.