I have swapped from Lebara but my O2 sim is different

[Javad]

Why is it not changed yet ? Do I need to text something to any particular number ? I texted SWAP to 20220 as I was said to do from a text I got from O2 UK. Still nothing has changed 

[MI5 · Accepted solution]

@Javad 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Migration & porting into O2  

[Enlli]

Assume you have had a PAC code from your previous supplier and given it to O2. 

Have a read through this guide on how to transfer your number.

Guide: Migration & porting into O2  

[gmarkj]

Texting SWAP is only if you are moving from one o2 sim to another (say you got a phone that needed a smaller sim card) @Javad .

As you are moving from one company (Lebara) to another (o2) you need to do something called porting and will need to use a PAC to do it - which you will need to get from Lebara.

The migration and porting guide has a link to a form you complete which will get the number moved - it won't happen over the weekend if you fill out the form today, it will move on Tuesday.

You will get a text (not sure if it goes to the number you have now or the number you keep) confirming the date the number move will happen - if you don't get this then something has not gone correctly.