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I have cancelled my subscription with Virgin in July and am still being charged

Maisum
Level 1: Joiner
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on ‎29-11-2023 20:14

on ‎29-11-2023 20:14

Hello ,

I had received this SIM card when I got my Virgin broad band package . I left the country at the end of July and when cancelling my Virgin subscription I had asked if I need to contact O2 to cancel the SIM card and they told me it would be automatically cancelled when the Virgin package was finished . I am still getting charged every month 

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Maisum
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on ‎29-11-2023 20:15

on ‎29-11-2023 20:15

Please cancel this SIM card as soon as possible 

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MI5
Level 94: Supreme
In response to Maisum
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on ‎29-11-2023 20:20

on ‎29-11-2023 20:20

@Maisum 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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