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I have a message on my phone mobile data failed

Amanda28
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on ‎06-11-2019 09:07 - last edited on ‎07-11-2019 12:30 by

on ‎06-11-2019 09:07 - last edited on ‎07-11-2019 12:30 by

I have a message saying mobile data update failed.  Your iPhone cannot make or receive calls or access mobile data until it has been updated .  I have never had this message before.  What should I do ? 

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Cleoriff
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on ‎06-11-2019 09:30

on ‎06-11-2019 09:30

@Amanda28 

Just found this which may help.

Connect the iPhone to a wi-fi network if it is not currently connected to one. Open the “Settings” app on the iPhone then go to “General” Choose “About” and scroll down to the 'Carrier' section, then wait a few moments, if a carrier update appears tap on “Update” to install it on the iPhone

http://osxdaily.com/2018/12/27/fix-cellular-update-failed-iphone-no-service-data/ 

Hope that helps wink

Veritas Numquam Perit

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MI5
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on ‎07-11-2019 12:34

on ‎07-11-2019 12:34

@Amanda28 

You can also try connecting your phone to iTunes on your PC or MAC.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎08-11-2019 12:01

on ‎08-11-2019 12:01

Hey @Amanda28 is there any update on this one? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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