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I get an error message when trying to claim my galaxy watch active, any help?

josh3
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on ‎13-05-2020 12:16

on ‎13-05-2020 12:16

I have tried using the Samsung members app to claim my free galaxy watch active, but as soon as I click the link, I get an error message, what's the issue?
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MI5
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on ‎13-05-2020 12:30

on ‎13-05-2020 12:30

@josh3 

You'll need to call Samsung https://www.samsung.com/uk/support/service-centre/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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ARBowers
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on ‎13-05-2020 17:03

on ‎13-05-2020 17:03

I also found some luck visiting the promotion website and claiming as a business user, it also allows you to file the claim outside the app. And mark it a private phone not business.

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