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I don’t want to be witho2

Jz_2003
Level 1: Joiner
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Hello my name is Joyce zoma I had o2 rang me yesterday they give me £12 package I just want to say that I don’t switch I would want to stay with phone company and stick with pay as you go I am could you delete both package please and I am sorry for that and my bank details I s on there please 

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madasaf1sh
Level 52: Innovator
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@Jz_2003 


First please remove all personal data from this public data, as you have given even data for ID Fraud and Theft. 

Also this isnt customer services, and o2 wouldn't cold call you it is probably an "(un) trusted partner" I would call 0344 809 0202 from any other phone and explain... You should also have an order number or something similar and also the contact details of the company who called you so also call them, 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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Jz_2003
Level 1: Joiner
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Registered:

I can’t I can’t remember my reference number or something my flat is xx xxxxxx xxxx xxx xxx and my name is Joyce zoma and I am xx year old xx/xx/xxxx

 

[mod edit: please do not post personal information on the public board. Thanks!]

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Pipstop78
Level 3: Thinker
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Think you need to get hold of 02 none of the guys who are oñ here work for 02 we are all just members 

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madasaf1sh
Level 52: Innovator
  • 3297 Posts
  • 24 Topics
  • 711 Solutions
Registered:

@Jz_2003 


First please remove all personal data from this public data, as you have given even data for ID Fraud and Theft. 

Also this isnt customer services, and o2 wouldn't cold call you it is probably an "(un) trusted partner" I would call 0344 809 0202 from any other phone and explain... You should also have an order number or something similar and also the contact details of the company who called you so also call them, 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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MI5
Level 94: Supreme
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@Jz_2003 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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