I didnt receive my free earbuds with my s22 plus and I preordained

[Shawl_Dancer91]

I pre ordered the s22 plus I received today but I didn't get my earbuds that said I would get when I pre ordered 

[gmarkj · Accepted solution]

You don't just get them, you have to claim them @Shawl_Dancer91 

Hat tip to @Cleoriff for this:

Pre-order and claim a Samsung Galaxy Buds Pro worth £219. Ends 5 April.

Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+ only) and registered companies. Pre order/Purchase a new Samsung Galaxy S22, S22+ or S22 Ultra between 09/02/2022 - 05/04/2022 from a participating retailer. Claims must be made at www.samsungpromotions.claims/galaxylaunchoffers within 60 days of purchase or receipt. Maximum 1 claim per purchase (max 4 per household) and 250 claims per company participant. See www.samsungpromotions.claims/galaxylaunchoffers for full T&Cs.

https://2021.samsungpromotions.claims/galaxylaunchoffers/en-GB/how-it-works 

Your claim reference wont be available until you start your claim and you can't claim until 14 days have passed since purchase.

[Gurtapinder]

Hi

I registered my claim yesterday and they sent email within 1 hour that my claim as been approved. I typed my imei but didn't work so took picture.