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I am not getting wifi coverage in the underground tube stations since i changed my iphone

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fadel_f_soliman
Level 1: Joiner
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‎03-10-2019 00:29

‎03-10-2019 00:29

My number is with giffgaff, however I registered on O2 hotspot and have been enjoying the wifi coverage in underground stations in London for 5 years. Yet since I changed my iphone 6 with an iphone xs, no coverage have been received. I chatted with an O2 customer support agent and he told me I must go to myb account with O2, then to manage my devices, then delete my old mobile. This makes sense but the problem is that I could not access my account with O2 since I am a giffgaff user.

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MI5
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‎03-10-2019 06:25

‎03-10-2019 06:25

@fadel_f_soliman 

Try this https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Wifi-At-London-Underground-Not-able-to-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎03-10-2019 06:25

‎03-10-2019 06:25

@fadel_f_soliman 

Try this https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Wifi-At-London-Underground-Not-able-to-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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‎04-10-2019 12:20

‎04-10-2019 12:20

Hi @fadel_f_soliman have you made any progress with getting wifi coverage on the underground? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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