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I am having difficulty getting a response from O2 about a credit rating issue related to misfiling

Tonymclean
Level 1: Joiner
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Registered:

I rang O2 on July 4th having been asked to call them by a credit rating agency

they gave me an email to send info through to and i have heard nothing since them despite chasing

i rang customer servcies today and they have now said make contact with the Credite fili referrals team some 2 and a half months after the first contact

i am trying to get a manager to explain how this mistake has been made and no one is repsonding

is there anyone out there that can help please

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MI5
Level 94: Supreme
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Registered:
@EmilieT might be able to?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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EmilieT
Former Staff
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Registered:

Hi @Tonymclean, I've just sent you a message to get a few more details so we can have someone look into this for you slight_smile

 

Thanks @MI5 for the mention!

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